Getting fire & rescue services trained in our Pro-Cloud BlueLight asset management software solution is of vital importance to us, we want the system to be used to its optimum with users getting the most out of it every single time.
We offer a number of traditional face-to-face training sessions as part of every contract go-live. These consist of group sessions (normally 15 people per session) in a classroom format that are arranged by the contracts authorised officer and one of Pro-Cloud BlueLight’s training co-ordinators.
A number of managerial training sessions are also offered to make sure fire & rescue services are benefiting from the systems fundamentals. Throughout these sessions managers and other identified authorised officers will learn everything needed to equip themselves including; viewing historical asset and workforce scheduling data, how to view and drill down within the task and testing board, assign tasks and set up new users.
Training in Pro-Cloud BlueLight’s management information reporting module is also covered in these sessions.
Management Information Reporting
Getting trained in the management information reporting module will really help managerial staff understand how their service operates, enabling them to pull data apart and drill down by station, giving them the statistics required to make key operational decisions.
Training Help Guides
We also have a number of help guides that are available once Pro-Cloud BlueLight is implemented. All personnel can get access to these via the system itself or a member of the CSS support team can forward them to individuals on request.
“During the Covid-19 pandemic, St John volunteers have already given hundreds of thousands of hours of their time, supporting the NHS in caring for patients on board ambulances, in hospitals and as part of vital community projects such as this year’s seasonal flu vaccinations, and that work continues. St John Ambulance is proud to have been asked to support NHS staff in getting ready to deliver a COVID-19 vaccination programme when a vaccine becomes available and whilst this has been an ongoing and discreet activity, knowing we have a solution such as Pro-Cloud to support the operation is vital. Pro-Cloud has been a great project to lead on behalf of the charity. The support received from the whole team at CSS has been outstanding throughout the tender, and pre implementation phases.”
“They have proven to be reactive to our requests for small changes in processes and capabilities and delivered on three specific development work streams. We have created over 415 locations and in the region of 300 vehicles. Two of our key tasks for the system, along with traditional asset management is to manage our National Medicine Supply & National Uniform Services. The Medicine Service is all stocked & recorded and will soon be rolled out across the country. Now we have started our full onboarding process, which is likely to take around 6 months of hard diligent asset checking, we do know that it will put us in a stronger place to deliver our wish to stand together with humanity as the countries National Health Auxiliary.”
“NYFRS evaluated several asset management systems on the market prior to its decision of awarding BlueLight the contract based on its potential compatibility of use within the fire and rescue sector. CSS & NYFRS have worked closely & continue to work in developing BlueLight as an essential asset management tool with a smooth end user experience for the wider service. The transition away from a database paper based system to a ‘live’ asset managed platform has already had a massive impact through accurate catalogue data, stores management, control of external testing & operational lifespans of equipment in the field through to appliance inventories and scheduled testing on station. NYFRS supplies personnel & crews on station have all embraced the BlueLight system and are seeing the benefits of their own personal ownership of the system. The end user engagement in BlueLight was at the forefront of the NY project ensuring that the system was easy to use thereby maintaining its data accuracy.”
Staff feedback: “We are confident that the investment we have made, supported by the good relationship we have developed with CSS (Europe), will soon begin to pay for itself as well as greatly improving visibility and assurance that we are getting the best out of our operational assets and minimising our whole-life costs. So much so, that we are already making plans to utilise the BlueLight system to manage other assets across our organisation. Based on progress to date, I wouldn’t hesitate to recommend another FRS to invite CSS (Europe) to tender for their AMS.“
“It was clear from the tendering process that Pro-Cloud AMS was a quality product that could meet our requirements and provide a value for money solution. Since awarding the contract, the team at CSS (Europe) have proven themselves to be both responsive and supportive in their approach to working closely with our project delivery team to develop their core Pro-Cloud system into the BlueLight solution that is tailored to meet our specific needs as a fire and rescue service.
Although we are still in the rollout phase, we are pleased with how CSS (Europe) have struck the right balance between being receptive to feed back from our staff and providing their own constructive challenge back to us about how we can streamline and improve the existing processes we use to managing our operational equipment assets that are so critical to our role protecting the communities of County Durham and Darlington.”
“CDDFRS has found that BlueLight tasks and tests are relatively easy to set up and use as their guides are comprehensive in a step by step approach. We have over 35000 assets with over 500 individual tests set at frequency ranging from 1 day to 5 years. We like the fact that you can complete and generate a task on any Android or IOS device. We can monitor results and get notifications of any task test results.
Before we had BlueLight if equipment had been swapped i.e. move location, we would spend time and resources to ensure items were placed back in its original location. But now the item can stay in its new location as history and test stay with it and will now show up in its new location.
This has been a step forward for us moving a paper-based system to a digital system. Allowing us to go paper light, freeing up time and resources which are needed for efficient and effective working.“