Goals & Roles

trophy, people and hand with cogs

A clear fire & rescue service software implementation program can be split into 3 sections:

  • Goals
  • Roles
  • Responsibilities

When these 3 key points are understood by both the customer and the fire & rescue service software provider the end result will be amazing.

First and foremost are your GOALS.

What would you like to achieve?
Do you want to improve your productivity? Would you like to reduce paper-usage?
How quickly would you need to implement a new system?
4 months? Longer?

Having a general idea of what you would like to achieve gives you a nice starting point rather than wandering around in the dark.

Secondly you need to define the ROLES of your team. This is crucial in getting things done right. Think about an overall project manager as a single coherent point of contact. Trying to juggle several voices can be overwhelming, a project manager can sort and prioritise your information. Also consider your IT Team and Accounts Team in helping you with the new software. There are plenty of roles to consider, take a look at our A-Team blog for some handy tips in choosing a team.

Lastly RESPONSIBILITIES go hand in hand with the roles you choose. Each person will need to have a clear workload to attend to otherwise wires can get crossed and work duplicated. Clear responsibilities help the implementation run smoothly and can provide a better employee buy-in throughout the project.

Goals, Roles and Responsibilities. Keep things simple and the rest will fall into place.

For more information about how the fire & rescue service software implementation process works at Creative Software Solutions (Europe) Ltd please get in touch with out Business Development Team on 0844 879 4531 or email enquiries@csseurope.co.uk.

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