ISO 9001:2015 Recognised - FM652644
Ensuring our customer service protocol is formally recognised we have been certified in the internationally accredited quality standard ISO 9001:2015. This provides secure evidence of our commitment to offer first class delivery of customer service, from initial contact right through to the implementation and support of all contracts. It underpins our day-to-day processes and ensures we actively embrace our dedicated support promise.
Improving Customer Experiences
Zendesk is the customer ticketing system for dealing with Pro-Cloud BlueLight queries, with a full auditable ticketing trail in email form for peace of mind for both parties.
Live Chat Assistance
Offering immediate assistance with a live chat system that appears on Pro-Cloud BlueLight, so personnel can ask questions about any aspect of the system at any time of the day.